Returns & 100-Night Trial Policy
We want you to love your sleep, which is why we offer a risk-free 100-night trial on all Casper mattresses. If you are not completely satisfied within this period, we will arrange a full refund and a stress-free pickup at no additional cost to you.
Initiate Your Return
Contact our support team via email or live chat within your 100-night trial period to start the return process.
Schedule a Pickup
We will coordinate with a local charity or recycling partner to pick up the mattress directly from your home—no boxing required.
Verification and Processing
Once our partner confirms the collection of your mattress, we will immediately begin processing your return documentation.
Receive Your Refund
A full refund will be credited back to your original payment method within 5 to 10 business days after pickup confirmation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing